Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. If the item is damaged or defective, please contact us immediately. We cannot accept returns for items that have been used or altered in any way. Please ensure that you check your items upon receipt to confirm they meet these criteria.
How to Initiate a Return
To initiate a return, please send an email to [email protected] within 30 days of receiving your order. In your email, include your order number, a description of the item you wish to return, and the reason for the return. Once we receive your request, we will provide you with further instructions on how to proceed with the return process.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This way, you can ensure that your returned item is received by us. If the item is defective or we made an error in your order, we will cover the return shipping costs.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund. Typically, refunds are processed within 7-10 business days after we receive the returned item.
Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired item. This process allows us to maintain accurate inventory and ensure that you receive the correct item as quickly as possible.
Non-Returnable Items
Some items are non-returnable, including gift cards and certain health and personal care items. If you have questions about whether an item is returnable, please reach out to us before making your purchase. We want to ensure that you are fully informed about our policies before you buy.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us at [email protected]. Our customer service team is here to assist you and will respond to your inquiries as quickly as possible. We appreciate your understanding and look forward to serving you.